But Google does a sorry job of personalized customer service, and yes, for a phone, I want that.
I'm basically a Google fanboy, and my wife accuses me of thinking everything they do is perfect. And even I see this as a problem.
I think Google will have to get more serious about customer service to become a major, primary provider of phone numbers.
Or, you can have a blog with huge reach and bitch on that, whence Matt Cutts will swoop out of the sky to cover up their fuckups. viz slow email and Gabriel Weinberg.
So the real question is if you complain on the internet, how many people hear you?
Honestly, letting G get their hands on anything that's critical to your life seems an enormous mistake, unless it wouldn't be a big problem for you if your phone stops working.