This guy is, in the words of Monty Python, "The type what causes unrest." Whether that's a good thing or a bad thing, I cannot say.

I do think there is a problem with large companies not quickly addressing problems like this. I have a friend who has run into trouble with adwords, and although it did take quite a bit of work, he eventually got the problem resolved.

I don't think this can be characterized as "Google is evil."