More evidence of Evil Google?
dspguru.com
dspguru.com
It seems his point is that it is very hard to get to actually speak to a human or even get a human reply with Google. If they decide to cut you off (of adwords, or the search engine) there is no real way to appeal or sometimes, even to know why it happened.
Google is in no way alone in this, though. I've heard similar things about Apple, Amazon, etc. It's pretty scary of today's companies.
I do think there is a problem with large companies not quickly addressing problems like this. I have a friend who has run into trouble with adwords, and although it did take quite a bit of work, he eventually got the problem resolved.
I don't think this can be characterized as "Google is evil."