The article makes the difference abundantly clear. This is what the writer learned by meeting the guild leader in real life:
"She was perfectly nice, and an excellent cook. But it was hard not to notice certain things - no matter how bad I felt for noticing them. It was hard not to notice she lived in a crappy apartment in a crappy neighborhood. It was hard not to notice she was fat. It was hard not to notice that despite her dreams of going back to school and becoming a paramedic, she just worked part-time at a local pizza joint."
It is that level of personal, real, gritty, disturbing, eye-opening raw detail that is often hidden behind an avatar.