And will do so, once another provider becomes available in your area.

I did this yesterday, I called and expressed strong concern over Verizon's incident response and BGP security in general. I said I would not longer even want to be a FiOS customer, let alone business customer if I know that Verizon doesn't do basic prefix filtering on their BGP peers/customers.

I was careful not to berate/blame the T1 support people who have no clue what BGP is or even that an incident happened, but I tried to express the severity of the issue well enough that they would escalate a serious complaint to the network infra team.

I think that may be a little too subtle for the parent, but well done.

And enjoy their fantastic Super Complaint Automation Tasker system, which takes your valuable feedback and "$1 > /dev/null"