I can't tell if this is satire or just very sad.
Sure big companies create efficiencies, but they also create Orwellian situations like one above.
Also, IIRC drivers can and do reject rides for people at their predetermined threshold. E.g. they will pass on a 4.0 waiting for a 4.5 or above (or whatever the thresholds may be).
In a certain sense it doesn't matter if the original post is satire - enough people unironically agree for it to be real.