Comment by tedkalaw | Hacker News Reader

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Comment by tedkalaw | Hacker News Reader

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I was thinking of getting one but considering the price point, there are far too many stories of broken devices and slow/non-existent support:

https://www.reddit.com/r/OP1users/comments/bpxuyl/second_op_... https://www.reddit.com/r/OP1users/comments/bokuo5/te/ https://www.reddit.com/r/OP1users/comments/bnkcro/keybed_rep...

If they treat people paying 1300 USD for a device like that, can’t imagine how they’ll handle OP-Z owners.

I love the all-in-one idea and getting away from the DAW but it feels too risky to me.

One datapoint to the contrary - I had an excellent experience with their support. Shortly after I bought my original OP-1 (the $800 version), I managed to brick it during a firmware update (my computer died while loading the new FW IIRC). They're a Swedish company but had an "authorized repair" guy based in the states, so I just dropped it in the mail and had it back in about a week.

Can't remember if they covered shipping, but they were super communicative through the whole process.

This was a few years ago, so maybe that's changed!

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