We at Ozonetel have been in the cloud business phone system business for sometime now. A couple of quick observations:

1. Surprisingly, the Calljoy website does not have a call in number or a demo number. This is supposed to be a disruptive technology, put a demo number that people can call in and test.

2. The Google brand is not there anywhere on the Calljoy website(except at the very bottom).

3. Rather than release a free beta product, which is the norm, Google has launched a paid commercial product.

4. Haven't tested the call quality yet. I think they maybe launching this on the Google voice platform.

5. Not sure why it should be a separate product, would have made more sense as a Gsuite add on.

6. Businesses need support. The success of this product will depend on the 24/7 support that Google can provide to business owners.