You have our contact information and are more than welcome to look into this.

We did send an email to support@stripe.com as you suggested and we asked for your attention but the response was:

"I'm reaching out to let you know that in case you have questions or concerns, I can personally assist you since Edwin Wee is somewhat not familiar to me."

The email continued like a copy paste with "do you have a question about" and listed 3 things and 3 links. When it was obvious why we contacted with a link to your comment here.