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I help manage support at Stripe. While we can’t discuss an individual business’ situation publicly (feel free to write us at support@stripe.com), we agree that the emails here were confusing. I’ll look into what happened here and how we can fix any underlying issues.

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Serious question: Is initial email support with Stripe handled by bots? Every time I've had an issue the replies from support@ have been so bad and so unrelated to the questions that I'm asking that I've resorted to calling it out publicly as a bot on Twitter. Only after I've done that do I start getting replies that are sane and relevant.

You have our contact information and are more than welcome to look into this.

We did send an email to support@stripe.com as you suggested and we asked for your attention but the response was:

"I'm reaching out to let you know that in case you have questions or concerns, I can personally assist you since Edwin Wee is somewhat not familiar to me."

The email continued like a copy paste with "do you have a question about" and listed 3 things and 3 links. When it was obvious why we contacted with a link to your comment here.

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