I agree. I like that Digital Ocean takes their time to get a new product offering right. It shows. Especially when you compare it to AWS, which we're in the process of moving away from.
I'm not yet sure about support since they don't offer any phone support. But it can't be worse than Amazons where I once literally had to yell at the support rep to stop talking because he just kept repeating himself, over and over, and wouldn't let me move on.