I'm happy to see DO get some attention. I hope this means that really good hosting services like DO can still thrive in the age of AWS. DO seems to be doing well.
I'm not yet sure about support since they don't offer any phone support. But it can't be worse than Amazons where I once literally had to yell at the support rep to stop talking because he just kept repeating himself, over and over, and wouldn't let me move on.