I bought my 27” iMac 4 years ago, it’s out of all it’s warranties but when the hard drive failed a few months ago they waived the cost of replacing it. They scraped charging for MacOS upgrades years ago.

I had some system performance problems a while back and their phone support talked to me immediately and helped me through the troubleshooting process very clearly, again after I was out of warranty. No charge.

ICloud is a bit expensive so I don’t use it, but there are plenty of alternatives. I use Dropbox and Google Drive. I can see the convenience being worth it for some people. Let the market decide.

Apple gear is pricey, but I’ve never really felt nickel and dimed. I know some people have bad experiences, but for me once I’ve bought their stuff I’ve got excellent and quite generous after sales support.