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Comment by pascalxus | Hacker News Reader

you should definitely return those things. I've never heard of them firing their customers. I don't think Amazon got to where they are by offering a terrible service. And even if they do ban you, you can always go to a indie book store and there's plenty of other places online that sell books.

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> I've never heard of them firing their customers.

https://www.wsj.com/articles/banned-from-amazon-the-shoppers...

https://www.theguardian.com/money/2016/mar/18/banned-by-amaz...

As for terrible customer service, see the below for my reasons for cutting off Prime:

https://news.ycombinator.com/item?id=16937290

In particular:

• Prime shipping is no longer certain to be two days.

• Those which are assured to arrive within two days don't always do so, but I never get a credit for that delay against my prime membership for a failure to meet their SLA even though I'm supposedly covered with some sort of guarantee.

• Prime shipping is no longer certain to source from Amazon warehouses.

• And worst of all: Amazon commingles Amazon-sourced with FBA merchandise. I've had numerous issues with counterfeits from "sold by Amazon" listings in the last two years because of this.

I have been meaning to get into the FBA business and I downloaded the Helium10 extension for this. It allows you to see the inventory status of an item you are viewing on Amazon.

It is shocking how many times something that says `sold by Sony` or `Amazon` yet I press `inventory` on the menu that the extension injects into the product page and surprise, surprise, most of the stock is coming from FBA sellers.

any idea where they get this info from?

imagine a more consumer-oriented extension that could list whether a given amazon product was likely to have commingled inventory or not - do you think this is possible?

I imagine they get it from some Amazon API, however I don't have the specifics.

Take a look at the information it displays: https://i.imgur.com/ZbgfSlo.png

Ignore the price bit, it normally shows the price right but there must be a minor transient issue right now.

But as you can see, Amazon claims the product is sold by Sony. However most of the sellers are not Sony.

As you said, having a customer-oriented variant of this functionality would be an amazing feature for a browser extension.

I’ve never not gotten a monetary credit or a month of Prime when a guaranteed delivery misses its date. Quick email to CS and it’s sorted the next day.

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