Lately my items generally show up on time but badly packaged. I would say 9 of the last 10 books I bought on Amazon have had some kind of visible damage, from minor cover dings to folded covers and ripped pages. The worst is when they put a single book into a bubble envelope that is so oversized the book can slide around and rotate a full 360 degrees inside the packaging. This is essentially a trade paperback book in an evvelope large enough to hold a textbook. I have avoided returns because I don’t want to get banned from Amazon over my satisfaction with a $12 book (they are known to fire customers with too many returns), but I have started purchasing the books I want that I see in indie shops at full list just to avoid this disappointing experience.