GetHuman has most companies' information online on how to get a human the fastest and alternate ways to contact them.

I learned the other day that the CA Franchise Tax Board has a live chat via GetHuman [0] which saved an insane amount of time on hold. I was originally just trying to find alternate dial in numbers to actually talk to a person, not a robot.

[0] https://gethuman.com/phone-number/California-Franchise-Tax-B...