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I once ordered 8 items, including Tide detergent, and they were all packaged in a single large box, not individually packaged in any way. Multiple items were smashed, the detergent was punctured, and everything was covered in small amounts of detergent.

I got a $100+ refund for all 8 items and they didn't want any of the items back.

Probably counts against my account tally.

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Returns initiated through a representative aren’t tallied, at least that was true upto about mid 2017.

It’s also not just how many returns or even the monetary amount of them it’s a much more complex pattern which takes into account the return patterns of other users which have purchased that items and other simmilar items.

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