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Comment by dqv | Hacker News Reader

They shouldn't do this.

One time I made an order with a few things, but namely cat litter and an (expensive) air filter. The cat litter and air filter were cutely packaged together with no protection for the air filter. Of course the air filter was smashed and unusable.

I forgot this "bug" twice more and realized they weren't going to fix the issue. I determined that I should not order these items from Amazon lest they ban me for returning the filters too many times. I sent feedback each time, but I guess they'd rather just ban customers or whatever.

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I once ordered 8 items, including Tide detergent, and they were all packaged in a single large box, not individually packaged in any way. Multiple items were smashed, the detergent was punctured, and everything was covered in small amounts of detergent.

I got a $100+ refund for all 8 items and they didn't want any of the items back.

Probably counts against my account tally.

Returns initiated through a representative aren’t tallied, at least that was true upto about mid 2017.

It’s also not just how many returns or even the monetary amount of them it’s a much more complex pattern which takes into account the return patterns of other users which have purchased that items and other simmilar items.

Who orders cat litter from Amazon? The delivery fees on something that heavy would cost as much as the item itself! Yeah, yeah, it's heavy and you might not have a car to pick it up from the store, I get it.

But still. Knowing what we know about the amazon warehouses and how quickly the staff are forced to work, maybe it's in your best interest to be cognizant of what you're ordering and not order certain items together.

Free shipping

>I determined that I should not order these items from Amazon lest they ban me for returning the filters too many times.

I order all my pet supplies online. Prime covers shipping from Amazon, and Chewy has free shipping on orders over $49. Chewy is great because you can also order prescription foods (they call the vet and verify).

I order drinking water from Amazon, beat that!

I once Amazon Now'd a 12 pack of coke. What? I was thirsty.

I also buy kitty litter on Amazon. It's cheaper.

We regularly order 16kg sacks of specific bread flour, two sacks together qualify for free Supersaver delivery.

It's basically the last thing we order from Amazon and I suppose they'll eventually exempt it from free delivery but until then we'll keep availing of the service. No car and no local outlets.

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