I'm totally blind so I'd trust the call center employee more then my self. I'd love to have a self driving car that could get me where I wanted to go 99% of the time, as long as the 1% failure mode aborted the trip and sent me back home with out killing me. Something like a call center employee turning the car around and sending me home if the weather was going to be to snowy to make the trip would be life changing for me. Uber and Lift are useful, but not cost effective for daily commuting.