Seems to exacerbate skin in the game problems of the modern world. Why would a call center employee do a better job at protecting your life than you? And more importantly, why would anyone delegate their life to that call center employee?
How is a call center employee any different than management who ignored concerns over fatigue on Southwest plains?
But it’s a call center employee that you’re focused on
Not the more obvious “humans are largely garbage to each other if they stand to gain or retain some power over other humans”
People want to be the prison guard, not the prisoner, then prison guard manager
So the indifference doesn’t just stay in the call center.