All companies want business process automation, but none of them want to pay enough for it, or have their shit together enough to work with us, usually.
We still manage to get enough business to make money, but we've had lots of clients that absolutely needed something done by a certain date drag their feet about signing contracts to the point where we did free work expecting the contract to be signed, then they still don't sign the contracts or say they couldn't get their data ready to send to us so we could do what they wanted with it, or their IT department decides they can do what we do (and then ends up failing miserably because their culture is slow and awful), or all sorts of things.
It's quite a mess, but there is money to be made in it. Our corporation alone has billions of dollars in revenue from it every year, so the industry as a whole has to be pretty big.
Our particular building has had a lot of bad luck since we were a smaller company that was purchased and absorbed into the big corporation, and a lot has happened since that has resulted in us becoming a lot, lot smaller than we used to be (There's even talk that the corporate overlords might close down our office building to save money and force relocation soon).
If I didn't have so much going on in my personal life right now I probably would have left already, like many others already have. If they do close and force relocation, then I will finally leave the company at that point. I just bought a house, I'm not going anywhere for awhile.
The clients that I'm referring to that dragged their feet signing contracts, couldn't get their own data in place, or broke/backed out of existing contracts suddenly and without any issues of performance on our parts were major, major companies as well. I'm sure you've heard of each of them.