| Sure. But if my little businesses, with only a few people and a modest budget available to do literally everything, can manage to treat our customers with more attention and respect than one of the richest and most powerful businesses in the world, something is wrong.

2.2 Billion users. 74,000 employees. That's 300,000 users per employee. Converting Google's entire current operation into customer support, and assuming 1 ticket per year per customer, would require every Google employee to solve 1.7 tickets per minute (365/8) to keep up. Assuming a 5 minute ticket resolution (and still 1 ticket per year per user) would require 500,000 trained customer support personal to support that; assuming $20K per year, that equals to ~$10B. Google's profit was ~20B last year. This is not very likely to happen; and conditional it does, it would kill very large parts of the IT sector.

Can we kindly attempt to actually get to a solution that is actually mutually acceptable by all parties for this?