RE: converting iTunes gift cards to Apple store cards.
I’ve never heard of anyone being able to do this, iTunes gift cards can very easily be obtained for +20% off of face value and the same cannot be said for Apple store cards.
I’ve never heard of anyone being able to do this, iTunes gift cards can very easily be obtained for +20% off of face value and the same cannot be said for Apple store cards.
It was the most honest mistake ever, but we're paying the price for it. Sent them all the documentation involved (including everything from WF). It's just converting money from one card to another, they _can_ do it, but they don't want to.
As Dave said, iTunes cards are seldom sold at face value, often coming at up to 30% off. Apple Store credit is worth face value explicitly. This isn't Apple's problem. Sell the cards privately (you will take a loss) and be more careful next time.
Also, a more relevant analogy would be if you accidentally chose a Roomba using your WF credit, it was delivered home, and then realized you actually wanted a Braava. You’d hope that iRobot would be ok with you returning the Roomba and then sending you an equivalently proved Braava instead. If they didn’t that would be even more excusable because it’s a physical product with shipping costs, etc. The scenario mentioned is a digital transfer of funds which should be significantly easier.
Your Analogy is actually correct, exchanging items that is equivalent "value" or higher priced.
I'm imagining this as of those jeff@amazon.com emails. I do not imagine it would end up as "we have the customer's money, they made an honest mistake, so fuck the customer."
Apple is all about the customer (or was at least, shareholders can get pretty pissy these days), and I was trying to spend more(!!) at the Apple Store.
Either way I'm glad I shared my story, thanks HN.
Quick screenshot of our conversation: https://i.imgur.com/bhw4K1k.png
It got to a point where I didn't want to email anymore in worries of being accused of harassing the guy. To this day, no reply or call back.
To be clear, I didn't take a pass at WF, they were so unbelievably helpful that I was like, wait--- why don't I just go straight to the source? And that's how I landed at Apple to help resolve this issue.
I'm surprised you think Apple can't (or should, in your words) this honest mistake. Mistakes happen, what can I say. I'm taking the fall for this even though it was my dad, but it just as well could have been your girlfriend, your brother, your mother. Doesn't matter, you'd want everyone to have the same level of customer support.
I think imgur just shows it funny (one with the black-out, one with the whitespace)
WF was where I went to first and they were absolutely unwilling to help - but I expected that.
Apple's response was unexpected and I think that's why it soured me. I used to always tell people, just go to Apple they'll take care of it for you.
Privately selling was my last resort like you said, and I already talked to my dad that next time, let's just get the cash and use that anywhere, instead of locking it into Apple (he was about to buy an iPad Pro so he figured why not, bless his heart)
He loves that iPad Pro lol.
You universally can't transfer iTunes cards to Apple Store cards. I just got Apple Store gift cards with some Apple purchases -- are you saying that I just need to act disappointed enough to get it? That I need to be as demanding and foot stomping of a customer, then it makes sense?
There is a point where the customer is wrong. I'll take the downvotes, but Apple says no to countless people every year who make irrational demands. They still manage to exist.
This was an honest mistake of selecting Apple iTunes instead of Apple Store. Sure, the mistake was certainly on our end, but Apple has always taken care of these easy requests.
Why? Because these things happen! And when you understand where the customer is coming from, and they have proven and shown all the documentation requested, why not service the request? Especially when you're the world's most valuable company, it makes no reason not to because customer loyalty is how you got there.
This really should be a no brainer for Apple, even if they do t allow it.
In fact probably they already lost much more in support.
This is called personal responsibility and is a good thing. Accept fault and move on. It's possible to try and ask for help for honest mistakes but you definitely don't blame them for it.