It's so frustrating, and a ridiculous step backward - UPS, USPS, and FedEx are all completely fine. But if Amazon's Algorithm decides to send it via an Amazon contracted courier instead, I'd better be home and near my phone, or no delivery for me!
I walked out of a work meeting because I assumed someone I know is probably dead or dying. It was because the delivery driver wanted to know how to get to my address since it didn't show up in their system...
I was livid, called support, they give you a month of prime free.
Then my next 5 packages didn't get delivered because they were all being done by "AMZL-US" which is what their shipping company shows up as. Every single one got marked as "undeliverable" at 7:30PM every day. I even resorted to calling them earlier in the day to ensure that they knew my address and could deliver it, and they always assured me it was fine, only for 7:30 to roll around and the package gets marked as undeliverable.
After my next 5 months of free prime (and 4 canceled packages, 1 I had re-routed to a storage locker and drove to get it), I had a 3 hour long call with someone at amazon that not only went through the process of "prioritising" AMZL for my address (so other carriers are more likely), they also tried to add my address to their system.
They can now finally deliver to my house, but they really like to leave things in the rain without any kind of plastic bag over the box like USPS and UPS do (they also hilariously always knock on my garage door because they can't see the front door from the road, I'm pretty sure there is some kind of "if you don't do this you are fired" rule about knocking when you leave a package, and they always look confused, knock on the garage door, then head back to their truck).
Why go through all that?
Generally I'd only try again when it was something that wasn't easily available on amazon, or where it was really cheap and I didn't need it within a day or 2.
The Amazon rep I talked to was able to make sure all my packages came from the "old" services and haven't had a problem since. Guess this is what happens when you hire people that have no experience with delivery goods and are not paid what real delivery people are.
The staff keep having to rescue packages Amazon drivers have left outside of random building entrances and even neighboring buildings instead of delivering everything to the mail room like the real carrier services have no problem accomplishing.
I've tried this several times (to drop Amazon Logistics) and reps say they can't do that.
Amazon delivery calls my cell and I can give the necessary instructions. It's the only one that works for my location.