I have a < 50% delivery rate to my apartment when Amazon delivers it and the past two deliveries to work were "delivery attempted" even though they never tried to deliver it into the office.
It's so frustrating, and a ridiculous step backward - UPS, USPS, and FedEx are all completely fine. But if Amazon's Algorithm decides to send it via an Amazon contracted courier instead, I'd better be home and near my phone, or no delivery for me!
The Amazon rep I talked to was able to make sure all my packages came from the "old" services and haven't had a problem since. Guess this is what happens when you hire people that have no experience with delivery goods and are not paid what real delivery people are.
The staff keep having to rescue packages Amazon drivers have left outside of random building entrances and even neighboring buildings instead of delivering everything to the mail room like the real carrier services have no problem accomplishing.
I've tried this several times (to drop Amazon Logistics) and reps say they can't do that.
Amazon delivery calls my cell and I can give the necessary instructions. It's the only one that works for my location.
I walked out of a work meeting because I assumed someone I know is probably dead or dying. It was because the delivery driver wanted to know how to get to my address since it didn't show up in their system...
I was livid, called support, they give you a month of prime free.
Then my next 5 packages didn't get delivered because they were all being done by "AMZL-US" which is what their shipping company shows up as. Every single one got marked as "undeliverable" at 7:30PM every day. I even resorted to calling them earlier in the day to ensure that they knew my address and could deliver it, and they always assured me it was fine, only for 7:30 to roll around and the package gets marked as undeliverable.
After my next 5 months of free prime (and 4 canceled packages, 1 I had re-routed to a storage locker and drove to get it), I had a 3 hour long call with someone at amazon that not only went through the process of "prioritising" AMZL for my address (so other carriers are more likely), they also tried to add my address to their system.
They can now finally deliver to my house, but they really like to leave things in the rain without any kind of plastic bag over the box like USPS and UPS do (they also hilariously always knock on my garage door because they can't see the front door from the road, I'm pretty sure there is some kind of "if you don't do this you are fired" rule about knocking when you leave a package, and they always look confused, knock on the garage door, then head back to their truck).
Why go through all that?
Generally I'd only try again when it was something that wasn't easily available on amazon, or where it was really cheap and I didn't need it within a day or 2.
The one thing you can be guaranteed is that if they send it by Ontrac the package is most definitely not on track to be delivered on time, if it is delivered at all.
Occasionally they have even sent me notification that a package is delivered the same day Amazon ships it out.
I let Amazon know when a package doesn't show up and they refund or replace it and deliver it with a real carrier (aka UPS).
Ontrac apparently attracts the ire of many other frustrated Amazon customers: https://www.yelp.com/biz/ontrac-anaheim
I've generally had good luck with the Amazon delivery services, except that OnTrac and Amazon seem to get here pretty late in the day. USPS gets here by early afternoon (or 10AM for my PO Box), FedEx/UPS mid-afternoon, OnTrac maybe 8-9PM.
Because the mail sorting at my local post office was generally done at random I paid for a PO Box. Consistent staff means that deliveries to my box are far more predictable and reliable. I've had maybe two misrouted deliveries with the box in 10+ years.
https://www.yelp.com/biz/golden-state-overnight-delivery-ser...
https://www.glassdoor.com/Reviews/Employee-Review-OnTrac-RVW...
Ontrac lies on their track. Had a package get reported as delivered one day, but it actually arrived the next morning. I happened to actually be leaving my apartment right as the guy was walking up. I really wanted to ask him why the tracking reported the package already delivered when it wasn't, but I had to get to work and didn't have the time.
Really enjoying having to call Amazon and complain about a new issue every month. Their slide into mediocrity has had me trying to replace them with other services. Hard, but not impossible.
Ordered Wednesday with 2 day prime, and it now isn't coming. At no point did Amazon offer to reship the damn thing with a real courier that knows how to deliver packages.
Called in again and they promised to deprioritize Amazon Logistics. Got a 1 month prime extension and a promise that the package might come next week and if not they will re-ship it. The customer obsession Amazon principle definitely at play here!
Awesome!
Didn't even bother to put a note through the mail slot saying "your packages are in the bin".
Luckily my wife found them.