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To, you know, provide a better customer experience.

That's not an incentive, unfortunately. It's a means to an end. The end is the incentive.

More profits through more apps sales. Come on..

Those are ends (incentives), not means. And better customer service is a means, not an end.

Presumably, Google doesn't care much about customer service in this instance, because they have a monopoly on app distribution, and therefore customer service won't meaningfully increase sales. Presumably.

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