I could not agree more, but Google has no incentive to make it better. Why would they waste the time when you have practically no choice but to use what is provided?
When you search, you can't sort by rating, by price, etc. This is stuff Amazon was doing in the 90s.
Honestly, it feels like Google has some hidden agenda on how they weight search results...
There is some choice, maybe not enough?
Presumably, Google doesn't care much about customer service in this instance, because they have a monopoly on app distribution, and therefore customer service won't meaningfully increase sales. Presumably.