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I'm not sure where the optimism comes from. I too have been surprised at how mediocre most conferencing software is, and concluded that it's probably harder than it seems.

What would great videoconferencing software look like, and what are the odds that this is it?

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realtime protocols depend a lot on where are you and where are the participants, and even if you cover everything else you have random things that you have no influence on. like what route does your traffic go, how is the buffer set up on this route and so on.

i had to debug voip and outside of some simple things like not enough resources/bandwidth it can be really frustrating.

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