yes, you absolutely nailed it. oracle actually does it on purpose, since cost cutting will always be more important than employee retention in the eyes of the company

oracle wants all of its best people to quit, especially if they are walkin away from a high spending account. they will put a younger employee to service the account at 50% cost, and whether the relationship gets better or worse they don't care, because they've realized the cost savings...

... and any revenue growth the company needs comes from acquiring other companies, not from happy customers