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I think you're not this naive and you are joking, but I will bite...

If you are founded by well known vc's with connections (to management at Paypal or Stripe), then yes you have this extra service at cost or rather as a favor.

For anyone else, you need to pray PayPal won't decide one day to ban you and freeze your assets for good reason or no reason at all. Or just call their toll-free line...

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For what it's worth, we had an awesome 24/7 account manager with PayPal back when we were 100% bootstrapped. I think it's more about volume than Silicon Valley connections.

I've never had to work with payment processing services, so I had no idea if this kind of thing is normal or not, but it struck me as very manpower-intensive and therefore unlikely to be a standard service.

Was Humble founded by well-known VCs with connections? If it was, I didn't know that either.

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