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Comment by justinlardinois | Hacker News Reader

> We even have shared Slack channels with Paypal and Stripe so that as we see problems, we work together in real time to diagnose, fix, and improve our joint system together.

Is this a normal service that Paypal and Stripe provide to their customers, or is this something that Humble pays extra for/gets as a bonus for being a high volume customer?

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I think you're not this naive and you are joking, but I will bite...

If you are founded by well known vc's with connections (to management at Paypal or Stripe), then yes you have this extra service at cost or rather as a favor.

For anyone else, you need to pray PayPal won't decide one day to ban you and freeze your assets for good reason or no reason at all. Or just call their toll-free line...

I've never had to work with payment processing services, so I had no idea if this kind of thing is normal or not, but it struck me as very manpower-intensive and therefore unlikely to be a standard service.

Was Humble founded by well-known VCs with connections? If it was, I didn't know that either.

For what it's worth, we had an awesome 24/7 account manager with PayPal back when we were 100% bootstrapped. I think it's more about volume than Silicon Valley connections.

I've never heard of this, and I founded a marketplace that worked with both.

They've processed 55 million transactions over the years and probably get a bit more support.

It's probably because we need so much help. :)

They could be a high value client, or just good at maintaining relations.

We have direct contacts with Stripe through Slack. Though in our case we're providing a Stripe integration as well as our own services, so our issues are sometimes a bit more complex

(as an aside: Stripe integrations are amazingly easy to do. Stripe Dashboard is the canonical example of "API as a dashboard". Everything you think is possible in the API is doable through the UI)

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