zelandiya

Great job guys! Nice to see one solution that covers many different types of potential security threats.

Wow, this is super helpful, thanks! I will check out these resources.

Cheers!

This is a really interesting point. I think what you mean is operationalising the analysis. We let customers decide what those actions are and then provide integration to help this happen. For example, one customer has a call center that receives an email from Thematic each morning stating which customers are likely to churn based on themes they mention. They call them up first.

Thanks so much! Appreciate the kind words. :)

Thanks for pointing out! Bloomberry has some useful themes, yes, it does look similar. Good to know they exist.

Thank you! Our pricing is custom, it's a subscription model. A monthly report is quite a common use case. We have a Zendesk but not yet an Intercom integration. Happy to talk further, please feel free to request a demo via our website getthematic.com

Thanks for your thoughts! Definitely sounds like an interesting thought to explore.

I like to think about ML in terms of how children learn language: through observation in their environment. The training data is a simulation of that environment.

Glad you liked the website and the blog post!

Thank you! Yes, there are many applications beyond customer insights. We are dabbling into these also. What's your company?

No, not currently, but maybe in the future.

Subthemes are basically more specific versions of the themes. Check out an example on our Twitch demo: https://demo-twitch.getthematic.com/#!/demo/main/dashboard/2... You will see a base theme "use chat", with subthemes like "chat in landscape mode", "chat on a tablet", "type in chat" etc. Does this help?

Thank you so much for the offer of introductions. Definitely interested, as we sell internationally, not just in the US.

Good question! Accuracy of themes is subjective. We run several studies where we used opinions of several people on what the themes should be and then compared the overlap between people with the overlap Thematic has with each of them. This is also referred to as "indexing consistency" in Information Science.

You can check specific examples in our white paper: http://www.getthematic.com/net-promoter-score-verbatims/ (Don't need to download it, the bulk of the results is published on the page.)

In practice, some customers have read samples of responses and expect certain themes. Others have manually tagged them in the past. They compare their results with their fundings and can see straight away if our results are accurate and reliable.

Thank you! No training data is required to use Thematic and customers don't need to tell us what they want to find in the data. Hence we say "unsupervised". And yes, we extract synonyms and paraphrases from raw data.

However, we do have tools to review and adjust the results of Thematic by hand. For example, we have an internal drag and drop interface. Some customers really like to change the themes based on their view of the data. But it also helps to remove any inaccuracies, e.g. an incorrectly merged theme.

Hey Shahary,

thanks for the feedback.

Don't have such a plugin, but we do have integrations with Zendesk and SurveyMonkey.

We can analyze pretty much any dataset with text fields. The input is a CSV spreadsheet.

Alyona