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Ironically one of the top complaints from mainstream laptop reviewers was that the Framework was too thick compared to a Macbook Air or Razer Blade. I too would have preferred a slightly thicker device with more ports, but you can't please everyone.

That's the whole point of the laptop! You can fix the issue yourself without having to file an RMA, ship it back and buy a whole new laptop. If that doesn't appeal to you and you'd rather buy a whole new laptop because the hinge has a slight wobble then you were never the target audience for this product.