1,838 karma · joined January 9, 2012
Feel free to shoot an email.
http://www.sitejabber.com/reviews/www.justfab.com
http://www.scambook.com/company/view/146/JustFabcom
http://www.consumeraffairs.com/online/justfab.html
If you google "justfab review" or "justfab scam" or "justfab fraud", there are surely many more.
https://news.ycombinator.com/item?id=4592827
Maybe they engineered their checkout page to be less deceptive since last year, but the number of victims are still increasing:
http://www.sitejabber.com/reviews/www.justfab.com
Her father was the main card holder, and she was using the second card, her father paid the bills every month as soon as he received the paper statement, he didn't notice anything suspicious.
It kept me wonder why a company with very questionable (I will try to avoid using the word "fraudulent") business model was able to raise big money. Didn't the VCs have to do the due diligence?
I didn't have any direct experience with JustFab. The victim was my girlfriend. Back in January or so, one of her friends emailed her a link to JustFab, then she bought a pair of shoes from www.justfab.com and never visit the website again. Only 8 months later, in early September she was appalled to find out that her credit card has been charged a $39.95 fee for the last eight months. Yes, $39.95 for 8 months, without geting anything from JustFab.
I then did a bit research on the internet. It turned out my girlfriend wasn't the only victim. Apparently JustFab works like this: once you buy something from their website, you become their "VIP member". Then you will have to log into their website between the 1st-5th of each month and click “Skip This Month”. If no action is taken (either skip this month, or cancel your account), they just charge you a $39.95 fee every month.
According to the Business insider article, JustFab "will generate about $100 million this year" in sales, I wonder how much of this $100 million are from people like my girlfriend who simply didn't read their entire 2,500 words Terms of Service and were unaware that they were charged $39.95 a month for nothing.
For example, comScore tracked people who were Starbucks fans on Facebook against a control group of people who weren't exposed to those messages. ComScore found that over a four-week period, fans and their friends bought 38% more frequently at Starbucks than people who weren't exposed to the Facebook marketing."
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