> YouTube provides email support with a 1-business day response time to all creators [1], and the bigger channels get their own Partner Managers [2].
Multiple demonetized channels have stated that they have not received responses via the official support channels. It's all well and good stating a 1-business day response time, but if Youtube doesn't follow through that, where does that leave the content creators?
It's like businesses with support response SLAs that are cleared by the sending of a robo-email from their support system. No actual support has been rendered.