Buried lede: Fastmail is using AI-generated code / words / decision-making systems, just like everyone else and following the same meaningless "principles" as everyone else.
> For our staff, we encourage understanding the tools that exist in the world, and how to use them safely. Our policy makes it clear that any use of tools, including tools with AI in them, must follow clear privacy-preserving principles:
Data Protection: All data protection, confidentiality, and privacy policies must be followed (our vendors for things like anti-abuse and support are moving towards using AI for translation, categorization, abuse detection – and we are ensuring that their policies continue to provide protection for our customers)
Accountability for work: Any AI generated writing or code must be reviewed and understood by a human being, and go through our regular second-set-of-eyes processes before being used
Bias awareness: Actively look for biases or hallucinations in AI output
Human authority: Always have a path for appeal to a human from any decision that is made by automated tools