78 karma · joined July 25, 2010
The problem is no one is responsible if the citizen is not getting the promised services. We cannot see the status about why it is pending online, we don't know whom to contact online, no helpdesks. You just have to go to the office and wait and wait for turn only to be turned away without even getting a chance to speak.
If one person is made responsible for citizen satisfaction for services and he is like the manager in the office whose compensation is dependent on the rating the citizen gives for the services, then I think this will change.
How to make government officials answerable to the people? This is difficult, because a government is voted for a period of 5 yrs into power and they have 5 yrs to loot without doing anything and then bribe their way into power again. If this vicious cycle can be broken by clear communication about the government performance, so clear that people can't ignore, then they may vote for another government which is not much better than this. But by consistently projecting these metrics about corruption and government performance, we might give a chance for some party to fight on the plank of eliminating corruption.
Long answer.. hopefully there is some juice in it.
But the site's aim is to gauge the amount of corruption and try for systemic changes to eliminate it - I would take even that compared to nothing. So all the best ipaidabribe
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