The email Lori sends explicitly asking him to stop emailing is then followed up with some last-wordism "for the record" nonsense. Only on the extremely online internet do people consider someone the aggrieved party after they write a screed against a product or business, then close the conversation with representatives of that business with essentially a don't @ me and some last-wordism. It's terrible journalistic practice. It's a net negative in social and community engagement. I don't see why doing it over online spaces gives the author a pass here.