114 karma · joined March 10, 2025
As I mentioned in my previous comment, it does not convert IF you do not have a payment method set. In this instance they already had one set which Stripe takes as 'this user wants to renew' and instead decides to not cancel it.
I did mention a workaround we could do, and that's something that we will ensure gets done asap.
This is not something we intentionally do here, and is a feature of Stripe to automatically renew at the end of a trial if there is a payment method present. It should have also sent you an email about 7 days before it was going to renew.
With that said, I do understand how this may be unexpected. I will look into adding a workaround for this auto-renewal so that we can prevent that in the future for other users. Either way, if you contact support@kagi.com we can give you a full refund.
We'll also be sending out a toast message to everyone once it's globally rolled out.
From my understanding (at least with the way we do trials at the moment), it will always say "and then X per month" even if the trial is to cancel at the of the period. I do not believe Stripe (our payment processor) has any options to change this behavior from their built-in checkout page that we use.
The options they do let us control (and options we do set) are if there is no payment method given during the trial - it will cancel it at the end of the trial. If a payment method is given during the trial, then Stripe will it set it to auto-renew by itself (and as far as I know, this is true for if a payment method exists beforehand).
Stripe does not let us control this like it does for no payment method, but we can do a simple workaround on our end to get around this. For what it is worth, there is a warning email is sent out 7 days before if it will renew.
As Vlad (freediver) mentions though, it is definitely not our intention to be misleading or anything like that. I hope that makes sense and clears things up.
If you try again - it should work just fine. If it does not, you can always contact support@kagi.com and we'll get it fixed asap.
As for the credit-card number, the form should not ask you for a card. It will ask you for your name and address for tax purposes, should you continue the trial afterwards but it will not ask for your card number. We've had some other people mistake this form for a card form as well. (and if it somehow is, then definitely contact support with screenshots because that is not expected)