45 karma · joined December 3, 2021
Our goal is to make sure that customer data spends as little time as possible with third-party providers like Onfido. Onfido’s general policy is that they will not save customer data longer than a year but they set up different contractual agreements based on what customers stipulate. We've stipulated that they delete data after 30 days.
The "Privacy" in our name is about making sure our customers’ personal and payment information is kept private from merchants and from fraudsters.
We offer a financial service that comes with legal and regulatory requirements and we have to gather details like address, social security number, and phone number to authenticate a user’s account. If you know of other KYC providers that have more privacy-forward policies, we’re open to exploring.
Happy to discuss more. You can drop me a note at rachel@lithic.com.
We did explore the card updater[1] and were hoping to be able to use it. Unfortunately it’s not a viable option due to technical limitations. If we could do the updating for you we absolutely would! If you have questions or there's anything we can help with, please reach out to support@privacy.com
Reach out to our team at support@privacy.com and we'll be happy to take a look at your account and confirm.