I enjoyed reading this.
7 karma · joined January 14, 2019
Agreed. The purpose of these "on the fly" tickets is to document the request in real-time, so it's not forgotten. It's critical to return to these tickets to add color and file them into the proper epic.
Also, it's common to perceive that when these small requests fall through the cracks, its due to poor or lack of process or simply a bad PM! But I would argue that, just like processes breakdown with scaling companies, the same happens with PM's, just on a project level. Cognitive overload is real.
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