15 karma · joined June 21, 2020
I'm using it for my app, and I never had any issues. You don't need to incorporate a company to get this certificate ( https://support.sectigo.com/PS_KnowledgeDetailPageFaq?Id=kA0... scroll down to the Individual Validation Requirements).
If your ID has your address printed on it, then you are lucky and can just take a photo of the ID and yourself holding the ID. If you don't, then you need to go to a notary and sign a special form provided by Sectigo.
Sectigo doesn't even need to call you anymore, as it was about 5-10 years ago.
The downside of the OV certificate is that Windows Defender will show a blue pop-up saying that your app might put the user's PC at risk. Good thing is that it will eventually go away after some time. For my app it took about a year.
Another thing you could try is services like Betalist. For my last project it worked pretty well: i spent 120 EUR on paid promotion and got around 250 signups. I can't say that they were all relevant to my product, but around 30% signed up for the app and used it at least ones.
- I have installed a chat popup on my landing page and I always try to answer any question within 1 hour, and then follow up with those users afterward.
- I have a feedback portal (similar to canny). Whenever anyone leaves any kind of feedback, I write them a thank you email and try to elaborate more on the feedback they left, no matter if this is negative, positive feedback or feature request. For example, if they ask for a feature, I tell them when I plan to develop it.
- Whenever user purchases a license for my app, I also write them a thank you email, and ask for a small feedback. I try to do a short investigation on what user is doing and include some personal touch in it. Usually, 50% of such emails get an answer.
- If I see some bug report coming from a known user I immediately send them an email explaining why that bug has happened, how and when I'm gonna fix it.
I also keep a page in my notes called 'Followups' where I put the user's name and the reason why I should follow up with them. For example next week I'm preparing a new release of the app that has changes which I know are used heavily by a couple of users and I will reach out to them this week, give them an alpha build and ask for their feedback. Whenever I get an idea of how I can bring someone's attention to the product, I add their name to this list.
Better fix it