What's support like for this plan? I previously worked at an analytics startup in a support role and there were always tons of questions. It got expensive to provide excessive support to free plan customers; they were often the least savvy ones and had the most questions! I always wanted to error on the side of helping out the customers, but there's a point where your employer is losing serious money. For your system to not have a ton of questions during onboarding and throughout to the average user, would be amazing.
Or is this an expense you plan to eat for now as you grow?