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michaelschade

660 karma · joined January 7, 2011

OpenAI, Kenchi cofounder, Stripe, and tweets from @sch. I like learning new things!
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michaelschade··on ChatGPT conversations can be shared publicly
Can you drop me a line at michael.schade@openai.com with more info and your account email? I'll take a look. And yes, that bot has to go—many improvements coming on that front!
michaelschade··on ReMarkable’s redesigned e-paper tablet is more powerful and more papery
Looks like they really upped their production quality with this release! Excite to see their team is still at it.

Also pumped to see them officially releasing a Chrome extension to send to reMarkable. Long overdue. It doesn't look like it's out yet, so here's a link to the unofficial version I made last year (used by over 700 other reMarkable owners):

https://chrome.google.com/webstore/detail/send-to-remarkable...

Open source at https://github.com/michaelschade/remarklater

michaelschade··on Show HN: Assembled – Scale great customer support
This is fantastic. I started Stripe's support team, built out our version of an internal tools team, and have since advised a bunch of mid-range startups on how to scale operations. Every company I've talked to is trying to figure out how to improve response times, but really lacks visibility into when load is coming in -- and especially any visibility into when it will come in.

The technical solution to modeling this out and providing more advanced forecasting is super interesting, and the product itself looks delightful to use (more than the spreadsheets our early support team used to be buried in navigating, at least :)

michaelschade··on Stripe Home
(I'm the author.)

If it's helpful context, Home has been around for two years and People (its precursor) was made in 2014. We now have a team helping shepherd it along -- you're right that an staple is curating so it doesn't become bloated. We intend to continue to share updates as we learn more, so hopefully others can learn from what works (and doesn't!) as well.

michaelschade··on Stripe Home
Yep, that's right! Home also uses ElasticSearch for the search API it exposes.
michaelschade··on Stripe Home
Good question! HR system on the backend is the source of truth for people, their teams, and the org structure; we normalize that into an API, which Home functionality and other internal tools integrate against.
michaelschade··on Stripe Home
Primarily Ruby, React, Redux, and ElasticSearch (backing our search API)
michaelschade··on Stripe Home
(I'm the author.)

We don't think of Home that way, but there is an element of helping people know each other. We intentionally haven't built any liking, following, or even posts on Home. Home excels at taking information Stripes produce elsewhere -- in code, documents, and so on -- and surfacing that up through common interfaces to improve access for all; on the people side, Home excels at helping folks learn about others they might not have otherwise met (we're a distributed company and so it's not as easy as seeing someone in the hall). This part of the post attempts to speak to that:

> Home can’t paint the complete picture of the person behind the page, but it helps break the ice. Outside Home, we encourage people to meet in person—one of our more structured approaches involves a chat bot that helps schedule lunches among Stripes who are least likely to know each other (more than 5,000 lunches have been facilitated since it was set up!).

michaelschade··on Stripe Home
(I'm the author.)

Check out https://www.donut.ai/ -- the company behind it is up to some neat stuff.

michaelschade··on Stripe Home
(I'm the author.)

We regularly discuss this :) I'm not sure yet how valuable open sourcing it will be in the long run. Part of what makes Home work well for us is how tied it is to how we actually work day-to-day -- that regularly changes as we grow and learn. As an open source project, we'd feel a commitment to keep it working for the existing user base, which might perversely hold back progress on Home and be a net negative for the community as Stripe itself tries new ways to operate.

For now, we intend to continue sharing the lessons we learn from Home and similar tools so that others can benefit from that, and to keep open sourcing it in the back of our head as we design the underlying APIs and infrastructure so we have optionality if it makes sense down the line.

michaelschade··on Stripe Atlas
While we include a new bank account when you incorporate through Atlas, you can update your Stripe account to use a different bank account—like your personal account—if you prefer. That said, using a checking account over a personal bank account might make more sense for your business; you'd want to get advice on this to decide the best setup for you.
michaelschade··on Stripe Atlas
Yep!
michaelschade··on Stripe Atlas
We are looking into it :-)
michaelschade··on Stripe Atlas
Yep. (Though the incorporator -- you or whomever is signing up -- would also be listed on the Certificate of Incorporation.)
michaelschade··on Stripe Atlas
Not a bad question! We see the biggest need in non-US markets, especially for banking, but think it's great if Atlas ends up helping US entrepreneurs too!
michaelschade··on Stripe Atlas
I'm michael@stripe.com, and we've a team of folks able to help at atlas@stripe.com.
michaelschade··on The YC Fellowship and Stripe Atlas
Nope, we don't have any requirements like that in place. That said, the Atlas beta is focused on companies based in emerging markets; so it's more conducive to someone who doesn't currently live in the US, regardless of if they're a US citizen, for example.
michaelschade··on Stripe Atlas
Atlas is suited for entrepreneurs anywhere in the world, including in African countries. You can apply here: https://stripe.com/atlas

The tax requirements will vary for each company. At a minimum, you'll need to pay US federal income taxes on your US income, and pay the Delaware Franchise Tax each year. Since we know this is a nuanced topic, we've partnered with PwC to give you guidance from a US perspective when you are invited to Atlas.

michaelschade··on Stripe Atlas
Great question! I've learned a lot about this as I've gotten to hear from entrepreneurs that tried to setup in their own country, but ultimately came to the US. The video on our site gives some glimpse into the problems these entrepreneurs run into: https://stripe.com/atlas#stories

The gist is that certain countries have a better business and banking infrastructure than others for entrepreneurs looking to establish a global company. This isn't necessarily specific to the US—and we'll be expanding Atlas to more countries—but the US is a solid starting point, based on what many entrepreneurs in emerging markets already do.

For example, incorporating in a place like Delaware allows companies to issue stock to employees, makes it easy to raise money from global investors, and provides the stability of clear corporate rules and case law. (Most Fortune 500 companies are established in Delaware). Getting started with a US incorporation also makes many more services accessible to you, that might not be available if you incorporated in your own country with less support for new businesses.

It's a personal decision, for sure, but if you're in a country where you're finding your business constrained by the lack of particular banking infrastructure or access to business services, we think Atlas can help.

michaelschade··on The YC Fellowship and Stripe Atlas
Glad you're excited about this! We are too.

Being able to move Stripe accounts between countries more effortlessly would make a lot of sense. There are a couple technical aspects we have to think through, but I'd like to see more support for it myself. In the meantime, maybe we can do something faster to help out with your current setup -- want to drop me a line at michael@stripe.com with more details? (Would love to hear any other feedback you have too!)

michaelschade··on Stripe Atlas
Atlas is focused on making it easy for entrepreneurs in emerging markets to make their startups available to a global audience for day one. It won't be useful for things like trading stocks here in the US.

As for Norway, we're actually live already! You can start accepting payments today: https://dashboard.stripe.com/register?country=NO.

michaelschade··on Stripe Atlas
Yeah, you're right: C Corps won't be a perfect fit for every company, though we found they were the right starting place for the beta based on what what people are already doing. We're looking to add support for LLCs: https://stripe.com/atlas/faq#Can-Stripe-help-me-set-up-a-dif....

We've worked closely with Silicon Valley Bank to make the setup tenable for entrepreneurs in emerging markets. Making it easy to start a business from outside the US is the point of this program, and we're looking forward to making more improvements as we work closely with more entrepreneurs outside the US during the beta and continue expanding Atlas globally.

Thanks for the feedback! If you end up taking part in the beta, we'd love to hear more about how it works for you in practice.

michaelschade··on Stripe Atlas
There are tax obligations you'll need to take into account. We've partnered with PwC to help give you guidance from a US perspective. We've put together a bit more info on the costs here:

https://stripe.com/atlas/faq#Are-there-any-additional-costs-...

michaelschade··on Stripe Atlas
Thanks for the feedback! We agree that C Corps may not be for every company: we're looking at support for other company structures, including LLCs (https://stripe.com/atlas/faq#Can-Stripe-help-me-set-up-a-dif...).

To kick off the beta, we found that the C Corp was the best place to start based on what entrepreneurs in emerging markets were already looking to do. We go into much more detail about C Corps and their tradeoffs when we invite someone to the beta. In addition to other company structures (like LLCs) here in the US, we're also looking at equivalent structures as we expand Atlas globally.

michaelschade··on Stripe Atlas
Yeah, the registered agent address would be in Delaware. The third party facilitating the incorporation won't show up in the Delaware filings, though there will be a registered agent and address on file. (You don't need to do anything to fill that out beyond signing up for Atlas.)

No need to come to the US for the bank account or any other part of the process.

michaelschade··on Stripe Atlas
Hey! I work at Stripe. Worldpackers looks pretty cool -- nice job!

We kicked off a private beta in Brazil not too long ago that might interest you. You can sign up here: https://stripe.com/global#br. (Once you have a Stripe account, you can accept payments from anyone, no matter where they're based.)

If you end up deciding to incorporate in the US (say, if it helps with your fundraising), the best approach during the beta is a referral through the Atlas network. We're eager to expand this as we learn more from entrepreneurs like yourself.

michaelschade··on Stripe Atlas
> - Can I decide about the administration location (eg also Delaware or does it have to be my actual location)?

> - Can I get some virtual office with address, mail forwarding, etc, sometimes offered by registry?

After incorporation, you’ll have a registered agent in Delaware with a corresponding address. We’re looking at adding support for incorporation in other geographies as we expand Atlas.

> - Is Stripe a full state approved registry or do they use 3rd party registries? What are the ongoing costs (there can be significant differences)?

We work with a third party service. More on costs here: https://stripe.com/atlas/faq#Are-there-any-additional-costs-...

> - I Striped stated as the registrant in the Delaware corp database?

Nope.

michaelschade··on Stripe Atlas
If it's more convenient for you to setup everything locally, good news: we also have a beta going in Brazil! You can sign up for an invite at https://stripe.com/global#br and we'll send one as soon as we can.
michaelschade··on Stripe Atlas
Great to hear! Can't wait to see what you end up building :-)
michaelschade··on Stripe Atlas
Talented entrepreneurs from all over the world want to start a business, but not all the countries these entrepreneurs are in have access to the business and banking infrastructure entrepreneurs need to establish a company that's global from day one.

Incorporating in the US, for example, allows companies to issue stock to employees, makes it easy to raise money from global investors, and provides the stability of clear corporate rules and case law. (This is why 60% of the Fortune 500 are incorporated in Delaware). There are also many more business services available to US companies than might otherwise be available to companies based in smaller countries with emerging economies.

So while you're right that there are taxes and other things that come into play when running a business, we find people are already coming up against these roadblocks today -- we built Atlas to reduce this complexity. We hope to see more businesses started because of this.

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