lisbethkaufman

Hi, Lisbeth Kaufman here (CoFounder and CEO of KitSplit). I feel terribly for Yohahn and the other owner who had their gear stolen. I wanted to personally respond to let you know that we are fixing this and making them whole- and then some.

We are launching a new insurance product for our owners: the KitSplit Theft Protection Owner Guarantee. It’s something we’ve been considering for a while, and with this latest theft it’s clearly time.

The Owner Guarantee means that KitSplit owners will be covered in all scenarios, whether damage, loss, or theft. To make good on this promise, we’re starting by reimbursing the Yohahn and the other owner.

We are the first rental platform to offer coverage of this kind. It fills a major insurance loophole, and it’s the right thing to do for our customers.

You are welcome to read more about the problem and how we’re fixing it here. https://blog.kitsplit.com/announcing-kitsplit-theft-protecti...

Hi, Lisbeth Kaufman here (CoFounder and CEO of KitSplit). This is a shitty situation, I feel terribly for Yohahn and the other owner who had their gear stolen. I wanted to personally respond to let you all know that we are fixing this and making them whole- and then some.

Since we launched in 2015, tens of thousands of filmmakers and creators have safely rented gear to and from each other on KitSplit with incredibly positive experiences.

Recently, however, someone stole $3,500 cameras from two of our owners. To put it mildly, this was an awful experience for the owners. One of them wrote about it on the internet, as you know. At first, we reacted by basically telling him “sorry, you knew the risks (or should have). It’s all in our terms of service!” And technically speaking, it’s true. Traditional gear rental insurance that we (and all rental platforms) offer doesn’t cover theft by the renter.

But traditional gear rental insurance is inadequate. And so is our policy.

We’ve been pondering this problem for a while. With this recent theft, it is clearly time to solve this problem.

So we’ve decided to create a new insurance product for our owners: the KitSplit Theft Protection Owner Guarantee.

The Owner Guarantee means that KitSplit owners will be covered in all scenarios, whether damage, loss, or theft. To make good on this promise, we’re starting by reimbursing the two owners who’s gear was recently stolen.

We are the first rental platform to offer coverage of this kind. It fills a major insurance loophole, and it’s the right thing to do for our customers.

You are welcome to read more about the problem and how we are fixing it here. https://blog.kitsplit.com/announcing-kitsplit-theft-protecti...