;-)
34 karma · joined September 17, 2016
;-)
If you're unable to fix the problem, it's your duty to provide as much useful information as possible in order for someone else to solve it. Saying something like "it doesn't work with X" is not helpful. Put yourself in the position of the maintainer and provide the information you'd like to see - OS, versions, exact commands to reproduce the issue, sample data - whatever is necessary. And if you've reported an issue, it's your responsibility to follow up and test and prospective solutions and provide feedback. Their time is not less valuable than yours.
Remember that open source project owners have done you a favor by giving you access to the code and owe you EXACTLY NOTHING. Complaining free riders are the worst. Give back to the community.