gerardojbaez

That's hilarious and actually a very valid point.

I feel like companies treat customer support as an afterthought. AI or outsourced, it's just a bad experience and no better than waiting on the line for a real local human.

Agree!

Well, if we aren’t developing (creating and bringing to life new software solutions), engineering (designing and building software systems), or architecting (planning and structuring the overall framework of software), what are we doing then?

Now that you mention it, I prefer the term consultant over freelancer

I’m curious, what’s your opinion on people using the term Engineer even though they don’t have a formal Engineering degree, but do have experience?

Valid point! But don't you think there could be instances where this could be useful for both ends, the freelancer and the customer?

There are instances where the customer already know what he wants, could be typical maintenance, bug fixing, etc... those things can be added to a task queue, details are agreed and work is performed, without preparing quotes every time for each task

For example, I would only use something like this if I can automate as much as possible using CI/CD, etc

I see your point, but it's not the intention here :)

Not really, it's more of the way I would charge my customer as a freelancer. When I mention development-as-a-service, I don't mean to create a platform, its just a way to describe the way I see this (charging a monthly fee in exchange for queued work)

I don't see why doing DaaS would limit the customer in choosing developers. I mean, I'm not talking about having a SaaS-style platform where the customer registers an account and submits work. I'm talking about freelancer-customer relationships and how the freelancer charges for its services; instead of a fixed, per-project price, the customer pays the freelancer's monthly fee (which could also be seen as a monthly retainer?) and submits any work he'd like.

Isn't consultancy more of providing guidance and advice about specific subjects?

Looks great, what motivated you to build this?