And they still haven't changed the primary app domain to x.com. Such a joke. It will probably never happen due to the engineering complexities of such a switch with just a barebones engineering team and loss of institutional knowledge over the last year.
I've had this happen in the past. I used another GSuite account I had access to to get a phone support PIN and actually got someone on the phone and then kept calling back until I got a rep who would work with me on the account I did not have access to.
My MIL is convinced that WiFi is the cause of all of her skin issues and headaches. She quit her job because IT refused to move one of their routers from near her office. She sleeps in a Faraday cage :-|
I feel sorry for whomever has to administrate that. From an admin perspective, GSuite doesn't hold a candle to Exchange. What do you mean I can't forward a users email, set an OOO reply, or give full access without logging in as the user!?