Appreciate the thoughtful questions.
On the point of why images leave our system at all, we provide a way to show our work to our customers — they won’t trust our results if they can’t see that they’re accurate. When they access information on our dashboard, if we render the images, they’ve left our systems. To be clear, we’re not syndicating this information to any third parties, just showing this information directly to our customer (who is the owner and controller of this data).
As for what procedures we put in place, we enforce short retention periods for the data we store in our systems for precisely the reason you are worried about. At the expiration of that period, the data is permanently deleted. Furthermore, in the event of a change of control, the contracts we’ve put in place with our existing customers govern how the information can be used. This is super important to us as we personally take privacy extremely seriously.
The aggressive watermarking is important for several reasons. First, in the worst case scenario, we can trace how a breach happened and when. Second, it is watermarked in such a way that the images become much less functional than they would be otherwise — the intent is to ensure that the images cannot be used to verify an identity on any other service. We take security very seriously — we’ve already secured SOC 2 certification and continue to invest heavily in security using industry best practices.