dorothyat40

Like it's co-opting this soft language that the industry is pushing to distance itself from a pyramid scheme, which is very much is?

headless CMS

I would imagine the writer presupposes the reader already knows what a CMS is, and is trying to sell the reader on adopting it.

Design ate content.

Can't agree more with the omnichannel support -- I'm someone that likes to stay off the phone as much as possible, and when I find that most live chats resolve in a, "We can't solve that issue, you should call us" mentality, which is beyond frustrating as a customer.

From the other side, having worked customer service, having all the information you need when you get a customer in front of you is paramount to providing exceptional service and getting a problem solved.

Excellent point -- I completely agree. While there are several different types of coders, I think all too often you have that one person on the team that busies themselves to the point of being wholly unproductive. Applying the "10X" tag to those that work more diligently is probably the best use of "10X" I've seen in a while.

I was a bit taken aback by that one -- I've dealt with a lot of foreign spammers in a past career and did not realize how much of it was coming from here/US.

I thought this was going to be an article on how we could connect with each other again, but it seems to make a point on how commerce can benefit from humanity's detached feelings, loneliness, and anxiety. It kinda bummed me out. Now I need a gravity blanket.

I just love that we, as people, named a T-rex, Sue.